Shipping policy

Where EcoGuard Ships

EcoGuard currently ships to addresses in the continental United States. Standard shipping is not available to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO addresses or international destinations.

Shipping Cost

Standard shipping is free on EcoGuard orders delivered within our service area. No minimum purchase or promotional code is required.

Order Processing

Orders placed before 2:00 p.m. Pacific Time on a business day typically ship the same business day. Orders placed after the cutoff, on weekends or on U.S. federal holidays are typically processed the next business day.

Processing may take longer when an address or payment issue requires review.

Delivery Estimates

Most orders are delivered within 2–3 business days after shipment. Weather, carrier disruptions, peak-season volume and other circumstances outside EcoGuard’s control can extend delivery time.

Carriers and Tracking

Orders may ship through UPS, FedEx or another carrier selected for the destination and order size. Tracking is sent to the email address used at checkout when it becomes available.

Track your EcoGuard order online. Tracking may take time to update after a label is created.

Orders With Multiple Items

Multi-item orders may arrive in more than one package. Each package may have a separate tracking number and may arrive at a different time.

Damaged Shipments

Keep the packaging and take clear photos of the carton and product. Submit the issue through the EcoGuard Returns Portal within seven days of delivery so the team can review the shipment and provide next steps.

Missing Deliveries

If tracking shows “delivered”, check with household members, neighbors and common delivery locations. Allow up to 48 hours for a premature delivery scan to update.

If the package is still missing, contact EcoGuard customer support with the order number and tracking information.