Refund policy

Return Authorization

Returns must be authorized before shipment. Return instructions and the applicable deadline are provided after the request is reviewed.

Return Eligibility

To qualify for a full refund, the item must generally be:

• Requested for return within 30 days of delivery;
• Unused and in its original condition, apart from reasonable opening and inspection;
• Returned with the original carton and packaging materials; and
• Shipped within 14 days after authorization, unless another deadline is provided.

Return Shipping and Fees

EcoGuard provides a prepaid label for approved returns and does not charge a restocking fee. Unauthorized shipments or returns sent by another method may not qualify for reimbursement of shipping costs.

Damaged, Defective or Incorrect Items

Report the issue through the Returns Portal within seven days of delivery. Keep the carton and packaging until the request is resolved. EcoGuard may request photos or information needed to review the shipment.

After review, EcoGuard will provide the available replacement, exchange or refund options.

Non-Returnable Items

• Items marked Final Sale before purchase;
• Items showing significant use, modification or customer-caused damage; and
• Returns requested more than 30 days after delivery.

Partial Refunds

A partial refund may apply when an eligible returned item has missing parts, significant wear or damage not caused by shipment. If a deduction applies, EcoGuard will explain the reason and amount.

Refund Method and Timing

Approved refunds are issued to the original payment method within three business days after the return is received and inspected. Financial institutions may require an additional 5–10 business days to post the credit.

If the original payment method is unavailable, EcoGuard will contact the customer about the available resolution.

Exchanges

Use the Returns Portal to request an exchange. Exchanges depend on product availability. If the requested replacement is unavailable, EcoGuard may issue a refund instead.

Order Cancellations

Cancellation requests must be submitted before shipment and are not guaranteed until confirmed. If an order has already shipped, it can be handled as a return after delivery under this policy.

Refused or Undeliverable Packages

Packages returned because of refusal, an incorrect address or repeated delivery failure may be reshipped after the address is corrected. Additional shipping costs may apply when the failed delivery was not caused by EcoGuard or the carrier.